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Transforming Wiring for Low and Medium Voltage CC:

Transforming Wiring for Low and Medium Voltage CC:

How Our Technician App Saved $4M

How Our Technician App Saved $4M

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MY ROLE

User Experience Lead

Interaction Design

Visual Design

User Interviews

Rapid Prototyping

User Experience Lead

Interaction Design

Visual Design

User Interviews

Rapid Prototyping

DELIVERABLES

Component Libraries

User Interviews

High Fidelity Designs

TEAM

Designers

Developers

CAD Team

Manufacturing Engineer

Product Manager

YEAR

2022 - 2025

The Problem

Wiring up a cabinet

is expensive.

Wiring is a specialized skill, and even experienced personnel can make mistakes. We identified it as a key factor behind rising costs and quality issues. Not only that but it leads to some gross numbers and errors.

Wiring is a specialized skill, and even experienced personnel can make mistakes. We identified it as a key factor behind rising costs and quality issues. Not only that but it leads to some gross numbers and errors.

60%

60%

MCC labor is wiring

MCC labor is wiring

48%

48%

Production issues are

wiring related

Production issues are

wiring related

4+ weeks

4+ weeks

Training required to

read a schematic

Training required to

read a schematic

#1 reason to quit

#1 reason to quit

Job complexities sited as the main reason to quit. These include training and schematic reading.

Job complexities sited as the main reason to quit. These include training and schematic reading.

The Solution & Impact

We set to digitize the whole process.

Wiring is a specialized skill, and even experienced personnel can make mistakes. We identified it as a key factor behind rising costs and quality issues. Not only that but it leads to some gross numbers and errors.

$4m+

Savings so far

-60%

Faster onboarding

+65%

Improved retention

-55%

Fewer wiring issues

-15%

Less rework needed

The Design Process

Overview from idea

to concept

The main idea was to develop a desktop application with a user-friendly interface that assists the wire technicians, and providing them a simplified flow of the steps they need to follow to build the unit and get the job done.

Research

Discovery Phase

User Interviews

Competitive Analysis

Idea Generation

Defining Problem

User Journey

Edge Cases

Solutions

User Flow

Wireframing

Prototyping

Edge Cases Design

Testing

Internal Testing

Usability Testing

Delivery

Figma Files

Design Assets

Solutions QA

$4m+

Savings so far

-60%

Faster onboarding

+65%

Improved retention

-55%

Fewer wiring issues

-15%

Less rework needed

Research

Discovery Phase

User Interviews

Competitive Analysis

Idea Generation

Defining Problem

User Journey

Edge Cases

Solutions

User Flow

Wireframing

Prototyping

Edge Cases Design

Testing

Internal Testing

Usability Testing

Delivery

Figma Files

Design Assets

Solutions QA

The Research

We began by understanding the needs

We began by understanding the needs

During the discovery phase, we focused on two main goals:
- Define the workflow & key tasks of assemblers
- Research on some of the competitor apps in the market right now

During the discovery phase, we focused on two main goals:
- Define the workflow & key tasks of assemblers
- Research on some of the competitor apps in the market right now

To ensure the best results, we developed an early prototype that included the core features of the final app. We then tested it with real users, which gave us valuable insights into their behavior, needs, and expectations when using a new application.

To ensure the best results, we developed an early prototype that included the core features of the final app. We then tested it with real users, which gave us valuable insights into their behavior, needs, and expectations when using a new application.

Design Iteration & Prototyping

Design Iteration & Prototyping

Building the application with CAD features and wire tracking

Building the application with CAD features and wire tracking

Building the application with CAD features and wire tracking

We delivered a user-friendly application with key features like Bluetooth voltmeter integration, downtime reporting, project commenting, and interactive CAD model viewing. The final solution significantly improved technician efficiency, reduced errors, and streamlined the overall workflow.

We delivered a user-friendly application with key features like Bluetooth voltmeter integration, downtime reporting, project commenting, and interactive CAD model viewing. The final solution significantly improved technician efficiency, reduced errors, and streamlined the overall workflow.

Before

No paper trail

12 weeks to train

Wiring prone to errors

After

Paper trail availability

6-8 weeks to train

Reduced error rate

+65%

Improved retention

-55%

Fewer wiring issues

-15%

Less rework needed

Key Metrics

60%

60%

MCC labor is wiring

MCC labor is wiring

48%

48%

Production issues are wiring related

Production issues are wiring related

4+ weeks

4+ weeks

Training required to read a schematic

Training required to read a schematic

55%

55%

Reduction in errors

Reduction in errors

Kartik Sharma

Kartik Sharma

Let's team up and bring your ideas to life

Let's team up and bring your ideas to life

Contact me

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Contact me

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