Creating a voice authenticator application

Creating a voice authenticator application

Designing a Voice Authentication Experience That Increased Client Conversions by 2.5×

Designing a Voice Authentication Experience That Increased Client Conversions by 2.5×

MY ROLE

UX Designer

Visual Designer,

UX Designer

Visual Designer,

DELIVERABLES

Design Mockups

Animated Prototypes

Application Style Guide

TEAM

Designers

Developers

YEAR

2021 - 2022

What was the problem?

We experienced low sign up rates for the product

We had voice based biometrics with good metric numbers but were experiencing low sign up rates & wanted to solve that problem by providing people a platform to test & use the product before making a decision.

We had voice based biometrics with good metric numbers but were experiencing low sign up rates & wanted to solve that problem by providing people a platform to test & use the product before making a decision.

45%

45%

Users didn't understand the product

Users didn't understand the product

35%

35%

Wanted to test on their own

Few users

Few users

Wanted to test other voice based capabilities

The Research

Knowing the why

comes first

Talking to our customers and doing brainstorming sessions, it revealed that our users either didn't what the product does or didn't understand how can it be beneficial for them.

We created this explainer later on to explain the features of our application.

We created this explainer later on to explain the features of our application.

User FLows

Laying out the flows helped us structure our application

Before jumping into wireframing and design, we laid out the user flows which helped us understand the structure of the app and how the screens will be connected.

The Design System

Creating system to keep things consistent

Keeping up with what we've used in other projects. We establish a design system including typography, colors, buttons, and other Interface elements to keep things consistent.

Keeping up with what we've used in other projects. We establish a design system including typography, colors, buttons, and other Interface elements to keep things consistent.

Research

Discovery Phase

User Interviews

Competitive Analysis

Idea Generation

Defining Problem

User Journey

Edge Cases

Solutions

User Flow

Wireframing

Prototyping

Edge Cases Design

Testing

Internal Testing

Usability Testing

Delivery

Figma Files

Design Assets

Solutions QA

This case study is tucked away for now

This project is under wraps for now. If you’d like to know more, let’s chat—I’d love to share the details.

Contact me

Contact me

Contact me