Creating a voice authenticator application

Creating a voice authenticator application

Designing a Voice Authentication Experience That Increased Client Conversions by 2.5×

Designing a Voice Authentication Experience That Increased Client Conversions by 2.5×

MY ROLE

UX Designer

Visual Designer,

UX Designer

Visual Designer,

DELIVERABLES

Design Mockups

Animated Prototypes

Application Style Guide

TEAM

Designers

Developers

YEAR

2021 - 2022

The Problem

Low sign up rates for the product

We had voice based biometrics with good metric numbers but were experiencing low sign up rates & wanted to solve that problem by providing people a platform to test & use the product before making a decision.

We had voice based biometrics with good metric numbers but were experiencing low sign up rates & wanted to solve that problem by providing people a platform to test & use the product before making a decision.

45%

45%

Users didn't understand the product

Users didn't understand the product

35%

35%

Wanted to test on their own

Few users

Few users

Wanted to test other voice based capabilities

The Solution & Impact

Delivering a Better Engaging Experience

After connecting figuring out the cause for low sign up rates, we set out to create voice authenticator application to allow users to experience the capability of our voice engines.

~2.5X

Increased Lead Sign ups

45%

Faster demo rates

Increased

Boost in other products

The Design Process

Identifying the Gap in Experience

Since we had a clear idea of the app beforehand, and limited resources, we jumped on to the main design after doing research prior. Creating wireframes and prototypes and then sharing onto the developer to make see our app into fruition.

Research

Discovery Phase

User Interviews

Competitive Analysis

Idea Generation

Defining Problem

User Journey

Edge Cases

Solutions

User Flow

Wireframing

Prototyping

Edge Cases Design

Testing

Internal Testing

Usability Testing

Delivery

Figma Files

Design Assets

Solutions QA

Research

Discovery Phase

User Interviews

Competitive Analysis

Idea Generation

Defining Problem

User Journey

Edge Cases

Solutions

User Flow

Wireframing

Prototyping

Edge Cases Design

Testing

Internal Testing

Usability Testing

Delivery

Figma Files

Design Assets

Solutions QA

Design Iteration & Prototyping

Design Iteration & Prototyping

Moving From Wireframes to High Fidelity

Moving From Wireframes to High Fidelity

Moving From Wireframes to High Fidelity

The application had features of enrolling users voice, allowing them to authenticate using their voice signature. It also had some additional features of our other products like Speech to text capability, mini chat-bot deployment.

The application had features of enrolling users voice, allowing them to authenticate using their voice signature. It also had some additional features of our other products like Speech to text capability, mini chat-bot deployment.

Before

No paper trail

12 weeks to train

Wiring prone to errors

After

Paper trail availability

6-8 weeks to train

Reduced error rate

+65%

Improved retention

-55%

Fewer wiring issues

-15%

Less rework needed

Key Metrics

60%

60%

MCC labor is wiring

MCC labor is wiring

48%

48%

Production issues are wiring related

Production issues are wiring related

4+ weeks

4+ weeks

Training required to read a schematic

Training required to read a schematic

55%

55%

Reduction in errors

Reduction in errors

Kartik Sharma

Kartik Sharma

Let's team up and bring your ideas to life

Let's team up and bring your ideas to life

Contact me

Contact me

Contact me

Contact me

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